From a single inquiry to a long-term partnership — bringing human-pet co-living furniture to the world.

Backed by over a decade of manufacturing experience, Lantur provides global clients with ready-stock supply, OEM/ODM customization, and end-to-end foreign trade service — transparent at every step, from inquiry to after-sales.

STEP 07 · AFTER-SALES

Delivery & Support

Assisting with receiving verification of quantity and packaging, responding to quality and usage issues, and providing care guidance and long-term partnership support.

SERVICE PROCESS

Seven standard steps, each one fully traceable

From first inquiry to after-sales support, Lantur runs a clear node-based process across the entire foreign-trade chain — ensuring every stage has a contact person, feedback, and a record.

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STEP 06 · SHIPPING

Packaging & Logistics

Assisting with booking, trucking, and customs clearance after packaging — supporting sea and air freight arrangements with real-time logistics updates.

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STEP 05 · QUALITY CONTROL

Quality Inspection

In-process quality management and pre-shipment inspection — verifying craftsmanship, dimensions, and packaging as the final gate before delivery.

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STEP 01 · INQUIRY

Consultation & Needs

Understanding the client's target market, product direction, and purchase scale — clarifying material, style, and positioning to lay the groundwork for the proposal.

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STEP 04 · ORDER & PRODUCTION

Contract & Production

Signing the contract, scheduling production, tracking progress end-to-end with milestone feedback — ensuring stability and controllable lead times.

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STEP 03 · SAMPLING

Sample Confirmation

Producing and shipping samples to confirm dimensions, fabric, craftsmanship, and quality details — ensuring alignment with expectations before bulk production.

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STEP 02 · QUOTATION

Proposal & Pricing

Providing matched product recommendations and transparent quotations (FOB/CIF and other common terms), clarifying specs, quantity, and lead time.

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SERVICES

More than a supplier — a complete solution & supply-chain partner

Lantur covers the full chain around furniture and pet furniture — from selection, customization, and production coordination to trade logistics and brand packaging.

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Trade & Logistics

●  Lantur brand packaging; client's own-brand packaging (subject to quantity)

●  Basic brand material support available (depending on partnership depth)

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Product Supply

●  Ready-stock furniture & pet furniture supply

●  Standard foreign-trade order production (supports small-batch trials up to bulk quantities)

●  Basic customization — OEM & ODM (size adjustments, color/fabric changes, logo customization, etc.)

●  Human-pet co-living series recommendations & pairing solutions

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Selection & Solutions

●  Product recommendations based on target market and client positioning

●  Integrated pairing advice for furniture + pet furniture

●  Product spec sheets, material descriptions, and scenario references

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Supply Chain & Production

●  Factory backed by 10+ years of manufacturing — ensuring production stability

●  End-to-end order progress tracking with milestone feedback

●  In-process quality control and pre-shipment inspection

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Trade & Logistics

●  Quotations (FOB, CIF and other common terms)

●  Contract, proforma invoice, and customs document processing

●  Assisting with booking, trucking, customs, and real-time logistics updates

●  Supporting sea freight, air freight, and other shipping arrangements

AFTER-SALES

Delivery isn't the end — it's the start of a long-term partnership

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From receiving verification to issue resolution, care guidance, and long-term collaboration — Lantur uses clear timelines and a transparent process to make after-sales a real, executable commitment.

Receiving & Response

●  Assisting with verification of quantity & outer packaging upon arrival

●  Responding within 1–2 business days after receiving quality or quantity feedback

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Quality Issue Handling

●  Confirmed production or transport issues handled per contract terms

●  Resolution methods: replacement parts/products, repair guidance, or negotiated allowance

●  Full communication and photo/video records retained for transparency

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Usage & Care Support

●  Product usage instructions and daily care recommendations

●  Durability and cleaning tips specifically for pet furniture

●  Simple text/image or video guidance available on request

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Long-term Partnership

●  Returning clients get priority production scheduling

●  Regular sharing of new products and market trends

●  Smoother onboarding flow for repeat orders

●  Dedicated account-contact mechanism for stable relationships

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Response Time Commitment

●  General inquiries: reply within 1 business day

●  After-sales issues: initial solution within 1–2 business days after receiving complete materials

●  Major issues: internal fast-track channel activated with timely progress updatesship depth)

Service SLA

1-2day

After-sales Initial Solution

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Fast Track

Green Channel for Major Issues

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1day

General Inquiry Response

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Lantur Global Trading Co., Ltd.

Global Home Living Creator

Making every home a warm journey shared by humans and pets

© 2026 Lantur Global Trading Co., Ltd. All Rights Reserved. Journey of Light · Global Home Living